As security systems grow increasingly complex and sophisticated, properly maintaining them has also become more critical than ever. Gone are the days when electrical contractors were able to just install a system and then walk away. Facilities and operations managers often use maintenance and service contracts to protect themselves from expenses further down the road.
The most important component of a maintenance and service agreement is making sure the security system is running correctly. This means ensuring all systems are equipped with the latest software patches, cameras are cleaned and focused, batteries and power supplies are working, and components of the system are tested. Some of the more technologically complex responsibilities that can fall on the contractor include dealing with security firewall maintenance and making sure the systems interface with central connections to properly transmit data.
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The maintenance contract is the agreement that lays out all of the contractor’s responsibilities to meet the business’s needs. A measurable and well-documented agreement will ensure that the customer has a clear understanding of the work that is going to be done and that the contractor also understands the customer’s expectations of the job scope and desired outcomes.
Service Contracts: An Insurance Policy Most Businesses Need
Maintenance and service contracts build strong long-term relationship between businesses and their contractors. The business can rest easy knowing someone is there to assist them with their security needs and system troubleshooting. They know their security system has all the latest software patches and has gone through monthly inspections.
Service contracts ensure that the customer’s security system is always updated, which is required to get customer support from the manufacturer. The main goal is to address issues with the security system during a routine check instead of having a security breach. Generally, maintenance and security contracts simply provide both the building owner and tenants with a high level of trust and confidence in the system and its safety and security functions.
Making the Shift to Security Contracts
With the integration of security system maintenance and service contracts into their offerings, contractors must fully understand the technologies involved. For instance, contractors need to know what products are available that suit their market niche. Moreover, they must invest in recruiting the right staff and providing for their ongoing training.
A solid maintenance and service contract will give you peace of mind in knowing that your security system is being maintained to the highest factory standards and that unexpected, emergency service expenses are eliminated altogether.